Frequently Asked Questions

Ordering & Payment

Shipping & Delivery

Returns & Exchanges

Products & Sizes

Customer Account & Data Protection

Vouchers & Discounts

Newsletter & Communication

Technical Problems

Do you have any further questions?

Our customer service team is happy to help you. You can reach us by e-mail or phone.

info@kurisu.com +49 123 456789

Frequently Asked Questions

Ordering & Payment

How can I place an order?

Which payment methods are accepted?

Is my payment secure?

When will my account be charged?

Shipping & Delivery

What are the shipping costs?

How long does the delivery take?

Can I track the status of my order?

Do you also deliver abroad?

Returns & Exchanges

How can I return an item?

Who bears the costs for the return?

How long does the refund take?

Can I exchange an item?

Products & Sizes

How do I find the right size?

What materials are your products made of?

How do I care for the garments properly?

Are your products sustainable?

Customer Account & Data Protection

How do I create a customer account?

How do I change my account details?

How is my data protected?

Can I delete my customer account?

Vouchers & Discounts

How do I redeem a voucher?

Can I use multiple vouchers at the same time?

How long are vouchers valid?

Can I buy gift vouchers?

Newsletter & Communication

How can I subscribe to the newsletter?

How can I unsubscribe from the newsletter?

How often do I receive newsletters?

Technical Problems

The website is not loading correctly. What can I do?

I can't log in to my customer account.

The ordering process is interrupted. What should I do?

Do you have any further questions?